Open Effectiveness Bank home page in a new window   Series on MANNERS MATTER 6115Kb PDF file


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The power of the welcoming reminder 909Kb PDF file

Part 1 of the Manners Matter series. In seemingly mundane tasks like reminding patients of appointments and checking how they are doing after they leave, individualised and welcoming communications characterise retention-enhancing services.

Can we help? 449Kb PDF file

Part 2 of the Manners Matter series explores the neglected parts of service delivery – how to help people get there on time. Transport and childcare are key ingredients but a helping hand does more than help carry the load; it shows that you care.

The motivational hallo 813Kb PDF file

Part 3 of the Manners Matter series investigates motivational interviewing, the most influential counselling style in addiction treatment. At first we couldn't believe what we'd found - but it really has worked best without a manual.

Motivational arm twisting: contradiction in terms? 1464Kb PDF file

Part 4 of the Manners Matter series asks whether motivational interviewing can overcome the hostile prison environment and the distrust of youngsters, drink drivers and other offenders pressured into counselling by the criminal justice system.

My way or yours? 797Kb PDF file

Do you bristle when someone else takes the lead or gladly take a back seat? In therapy too, directiveness matters, and in a surprisingly consistent way. Part 5 of the Manners Matter series unpicks the common thread from the literature.

Overdose causes and prevention

Investing in alcohol treatment

In treatment, manners matter

Hepatitis C and needle exchange

Wet day centres in Britain

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