Alcohol Treatment Matrix cell C2: Management/supervision; Generic and cross-cutting issues

2020/21 update funded by

Alcohol Change UK web site. Opens new Window

Alcohol Change UK

Previously also funded by

Society for the Study of Addiction web site Society for the Study of Addiction

Developed with

Skills Consortium web site. Opens new window

Alcohol Treatment Matrix

Effectiveness Bank Alcohol Treatment Matrix

Includes brief interventions

Drug Treatment Matrix

Effectiveness Bank Drug Treatment Matrix

Includes harm reduction

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Management/supervision; Generic and cross-cutting issues

Key studies on management and supervision across psychosocial and medical treatments of problem drinking. Highlights that “Manners Matter”, focuses on staff recruitment, queries the ubiquitous stages of change model, and details the fascinating history of the most controversial issue in alcohol treatment: whether to insist dependent drinkers try for abstinence. See the rest of row 2 of the matrix for more on features common to psychosocial and medical treatments.

S Seminal studiesK Key studiesR ReviewsG Guidancemore Search for more studies

Links to other documents. Hover over for notes. Click to highlight passage referred to. Unfold extra text Unfold supplementary text

S The abstinent alcoholic (1962). Classic description of the patient who has sustained abstinence after treatment but is still unhappy, unfulfilled and/or nervously hanging on – in other words, not really ‘recovered’. They formed the majority of now-abstinent patients who had been seen at US alcohol clinics in the 1950s. Related study and review below. For related discussion click and scroll down to highlighted heading.

S Alcoholics can learn to moderate their drinking (1973). Not the first, but the most incendiary paper to challenge the orthodoxy that abstinence must be the only treatment goal for dependent drinkers, reporting on a the first-year follow-up results from a study which (among other sets) allocated one set of 20 patients considered suitable to be trained in controlled drinking. See also second- (1976; free source at time of writing) and third-year (1978) follow-up results. A refutation (1982) based on fresh follow-up of the focal 20 patients was itself refuted (1984) by the original authors. Related study above and review below. For discussion click and scroll down to highlighted heading.

‘Skid-row’ alcoholic

Clinic manager transformed response of patients dismissed as intractably treatment-resistant.

S Organised caring transforms alcohol clinic (1970). Remarkable series of US studies from the late 1950s proved that fresh management can transform an alcohol clinic’s intake and attendance – in this case by listening to previously dismissed ‘skid-row alcoholics’, being responsive to their needs, and systematically yet caringly keeping in touch. See also a slide presentation which ends by focusing on the studies.

S Relapse-preventing social skills of counsellors can be identified in advance (1981). US study at an inpatient alcohol unit found strong links between the interpersonal qualities and skills exhibited by counsellors in response to typical patient/family scenarios and how many of their patients later relapsed. Later Finnish study using same methods below. For discussion click and scroll down to highlighted heading.

K Identifying rapport-generating counsellors (2002). Responses to written counselling scenarios identified which counsellors would best generate retention-enhancing rapport at a Finnish outpatient alcohol clinic. Partial replication of US study above. For discussion click and scroll down to highlighted heading.

K First get the staffing right (2004). US study suggests that recruiting the ‘right’ clinicians who have not been trained in appropriate ways to relate to patients is preferable to choosing the ‘wrong’ ones who have been trained. The ‘naturals’ also gain most from training. For discussion click and scroll down to highlighted heading.

K Try walking in their shoes (2008). When senior staff role-played becoming a new client (a ‘walk-through’) at their own US substance use service, the resulting enlightenment helped halve waiting times and extend retention. See also this extension (2012) to the programme and an account (2007; free source at time of writing) of the walk-through procedure. Walk-throughs are a key element in the NIATx quality improvement model; see document and web site listed below. For discussion click and scroll down to highlighted heading.

K “You cannot treat an empty chair” (2013; free source at the time of writing). Title is from a report of how 67 US substance use outpatient clinics used the NIATx quality improvement model (see web site below) to reduce ‘no-shows’ through sensitively-handled reminder calls, cutting waiting times, increasing capacity (eg, extra hours), and psychosocial interventions such as motivational interviewing to bolster engagement. Related document above.

K Systematically link assessments to services (2005). In Philadelphia researchers tried automatically linking problems identified at treatment intake to relevant local services. It transformed assessments from clinically redundant paperwork into a practical route to the ‘wrap-around’ care advocated to deepen and extend recovery. For discussion click and scroll down to highlighted heading.

R How to generate evidence-informed practice ([Australian] National Centre for Education and Training on Addiction, 2008). Though they found few studies on substance use treatment, reviewers from Australia’s national centre for workforce development in substance use extracted valuable lessons from health services on how to implement research-based innovations to improve treatment practice. Part of a package of three reviews and a presentation.

R Care enough to be personal but also to be systematic and persistent (2004). In seemingly mundane tasks like appointment-reminders and checking how former patients are doing, individualised and welcoming communications characterise retention-enhancing services. Systematising such procedures embeds ‘caring’ in routine pracctice. For related discussion click and scroll down to highlighted heading.

R ‘Cycle of change’ model poor guide to intervention (2001). Its simplicity is beguiling, but can services trust Prochaska and DiClemente’s ubiquitous model to guide them in matching interventions to a client’s ‘stage of change’? Since this thorough but easy-reading review was written not much has changed. For discussion click and scroll down to highlighted heading.

R Offer moderation as well as abstinence as a treatment goal (2013). Concludes that dependent drinkers can cut down, that treatments based on this goal are probably just as effective as abstinence-oriented approaches, and that allowing patients a choice improves outcomes. Related studies (1 2) above and review below. For related discussion click and scroll down to highlighted heading.

R Tentative support for matching treatment to patient preferences (2016). The first review to evaluate shared decision-making between substance use patients and their clinicians and matching treatment to patient preferences found evidence that greater patient involvement can improve outcomes without unwelcome ‘side effects’. Related review above. For related discussion click and scroll down to highlighted heading.

R Involving former problem substance users in promoting recovery (2014). For such a widely implemented and recommended adjunct to formal treatment, the revelation from this review is how little evidence there is for involving former substance users in promoting recovery – a lack which may simply reflect the paucity of adequate research. However, on balance the evidence we do have is positive. Related UK and US supervision guidelines below.

R G Train for skills, not for programmes (2010; free source at time of writing). “Shift the focus of dissemination efforts from manualized psychosocial interventions to specific skill sets … broadly applicable and easily learned by clinicians” – the core recommendation in this thoughtful US essay on integrating evidence-based practices into real-world clinical settings. Also makes a stab at what those skills should be in order to target key therapeutic goals.

G English inspectorate’s criteria for quality in substance use services ([English] Care Quality Commission (CQC), accessed 2020). Official inspector of health and social care services in England asks five key questions of specialist NHS and independent substance use services. One (“Is it well-led?”) assesses management through questions such as, “Is the culture centred on the needs and experience of people who use services?” More on what “well-led” means in appendices to prior consultation. Standards based on the CQC’s requirements listed below.

G English drug services define their own quality standards (2016). From the English addictions treatment sector, standards developed after consultation and piloting to help services assess how they support clients into and through recovery and the quality of vital aspects of their organisations. Can act as a checklist for managers as well as services and commissioners. Consists of: standards for non-residential services (2016); implementation guide (2016) for these standards; and standards for residential rehabilitation (2016). Based partly on the CQC requirements listed above.

G Criteria for quality in substance use treatment in Scotland (Convention of Scottish Local Authorities and Scottish Government, 2014). Developed to ensure anyone looking to address their problem drug and/or alcohol use receives high-quality treatment and support that assists long-term, sustained recovery and keeps them safe from harm. Can act as a quality-assurance checklist for service managers.

G UK staff development toolkit ([English] National Treatment Agency for Substance Misuse, 2006). From the former central authority for substance use treatment in England, guidance including recruitment, training, staff development, appraisals, supervision, and exit interviews. For related discussion click and scroll down to highlighted heading.

G Managing peer supporters ([UK] Substance Misuse Skills Consortium, 2015). Guidance from what was the government-supported skills body for the substance use sector on how to manage (ex-)problem substance users who support other users through and out of treatment. Related review above and US guidelines below.

G Supervising peer supporters (2017). US checklist and training curriculum for developing and evaluating a service’s competence to supervise (ex-)substance users whose role is to promote recovery among the service’s patients. Related review and UK guidelines above.

G Assessing whether the workforce has the required knowledge, skills and ability (NHS Health Scotland, 2009). Desired competencies for Scotland’s substance use workforce and assessing their training needs. Covers all levels from addictions specialists to generic workers who may deal with substance use only peripherally.

G Improving efficiency and capacity means more patients can be helped ([US] NIATx, accessed 2020). Web-based service provided by the University of Wisconsin offers practical strategies to improve management of substance use treatment services. Objectives include reducing waiting times and the number of ‘no-shows’ (example above) and increasing admissions and retention (example above). For related discussion clickand scroll down to highlighted heading.

G Managing non-residential programmes ([US] Substance Abuse and Mental Health Services Administration, 2006). US expert consensus on managing outpatient, counselling and day-care substance use services, including strategies to meet “the challenges facing executives”.

G Clinical supervision and professional development of substance use counsellors ([US] Substance Abuse and Mental Health Services Administration, 2009). US expert consensus on monitoring staff performance and supervision methods and models, including how these can address cultural, ethical and legal issues. Provides an implementation guide for administrators.

G Workforce development aid for managers ([Australian] National Centre for Education and Training on Addiction, 2005). From Australia’s national centre for workforce development in substance use, evidence-based strategies to address priority issues such as supervision, team building and performance appraisal, plus resources to help managers implement the strategies. Endorsed by the Australian government.

G Implementing change ([US] Substance Abuse and Mental Health Services Administration, 2009). Guide for managers on how to assess an organisation’s capacity to identify priorities, implement changes, evaluate progress, and sustain effective programmes, and how to implement these programmes. Substantially draws on a broader review (2005).

more Search for all relevant Effectiveness Bank analyses or for sub-topics go to the subject search page or hot topics on why some treatment services are more effective than others, controlled drinking as a treatment goal, matching alcohol treatments to the patient, matching interventions to the client’s ‘stage of change’, and individualising treatment. See also a reading list (2013) from a US recovery advocate and authority intended to help treatment services develop recovery-oriented programmes.

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