Assessing user perceptions of staff training requirements in the substance use workforce: a review of the literature
Effectiveness bank home page. Opens new windowReview analysis

This entry is our analysis of a review or synthesis of research findings added to the Effectiveness Bank. The original review was not published by Findings; click Title to order a copy. Free reprints may be available from the authors – click prepared e-mail. The summary conveys the findings and views expressed in the review.

Links to other documents. Hover over for notes. Click to highlight passage referred to. Unfold extra text Unfold supplementary text
Copy title and link | Comment/query |

Assessing user perceptions of staff training requirements in the substance use workforce: a review of the literature.

Wylie L.
Drugs: education, prevention and policy: 2010, 17(5), p. 618–631
Unable to obtain a copy by clicking title? Try asking the author for a reprint by adapting this prepared e-mail or by writing to Dr Wylie at

Reviews the literature on what qualities and competences service users would like to see developed in the staff who counsel and treat them; above all it seems, a "positive and humanistic attitude" towards the user.

Summary Although the potential range of the workforce that may positively interact with substance users is large, and takes in all who may have to deal with substance use issues in some way, the literature mainly focuses on user views of specialist substance use or health and social care staff. With client-centred care a key policy of modern service delivery, this review assesses the available literature on service user perceptions of staff abilities and comments on possible training needs. Many service users rated a positive attitude towards the user as the key staff attribute that enhanced quality of care. There was also evidence that generally users desired more knowledgeable staff, both professional and ex-user, and that staff working within sub-specialties require advanced training. However, a positive attitude towards the user in interpersonal therapeutic situations was potentially able to overcome a staff member's knowledge deficiency. Potential methods of instilling positive attitudes within the substance use workforce are discussed, including organisational culture and potential educational requirements.

Last revised 06 January 2011

Open Effectiveness Bank home page

Top 10 most closely related documents on this site. For more try a subject or free text search

DOCUMENT 2017 Drug misuse and dependence: UK guidelines on clinical management

STUDY 2010 A randomized controlled study of a web-based performance improvement system for substance abuse treatment providers

STUDY 2008 Replication and sustainability of improved access and retention within the Network for the Improvement of Addiction Treatment

DOCUMENT 2013 Delivering recovery. Independent expert review of opioid replacement therapies in Scotland

REVIEW 2011 Integration of treatment innovation planning and implementation: strategic process models and organizational challenges

STUDY 2016 Strategies in primary healthcare to implement early identification of risky alcohol consumption: why do they work or not? A qualitative evaluation of the ODHIN study

STUDY 2011 Therapist effectiveness: implications for accountability and patient care

DOCUMENT 2017 Better care for people with co-occurring mental health and alcohol/drug use conditions: a guide for commissioners and service providers

STUDY 2009 Relating counselor attributes to client engagement in England

STUDY 2012 Innovation adoption as facilitated by a change-oriented workplace