Review analysisThis entry is our analysis of a review or synthesis of research findings added to the Effectiveness Bank. The original review was not published by Findings; click Title to order a copy. Free reprints may be available from the authors – click prepared e-mail. The summary conveys the findings and views expressed in the review.
Links to other documents. Hover over for notes. Click to highlight passage referred to. Unfold extra text 
Copy title and link
| Comment/query | Tweet
Wylie L.
Drugs: education, prevention and policy: 2010, 17(5), p. 618–631
Unable to obtain a copy by clicking title? Try asking the author for a reprint by adapting this prepared e-mail or by writing to Dr Wylie at leon.wylie@nhs.net.
Reviews the literature on what qualities and competences service users would like to see developed in the staff who counsel and treat them; above all it seems, a "positive and humanistic attitude" towards the user.
Summary Although the potential range of the workforce that may positively interact with substance users is large, and takes in all who may have to deal with substance use issues in some way, the literature mainly focuses on user views of specialist substance use or health and social care staff. With client-centred care a key policy of modern service delivery, this review assesses the available literature on service user perceptions of staff abilities and comments on possible training needs. Many service users rated a positive attitude towards the user as the key staff attribute that enhanced quality of care. There was also evidence that generally users desired more knowledgeable staff, both professional and ex-user, and that staff working within sub-specialties require advanced training. However, a positive attitude towards the user in interpersonal therapeutic situations was potentially able to overcome a staff member's knowledge deficiency. Potential methods of instilling positive attitudes within the substance use workforce are discussed, including organisational culture and potential educational requirements.
Last revised 06 January 2011
Comment/query Open Effectiveness Bank home page
Top 10 most closely related documents on this site. For more try a subject or free text search
DOCUMENT 2017 Drug misuse and dependence: UK guidelines on clinical management
DOCUMENT 2013 Delivering recovery. Independent expert review of opioid replacement therapies in Scotland
STUDY 2011 Therapist effectiveness: implications for accountability and patient care
STUDY 2009 Relating counselor attributes to client engagement in England
STUDY 2012 Innovation adoption as facilitated by a change-oriented workplace