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You have found 84 entries after clicking on a search link (usually the MORE information link) in a matrix cell. Starting with the most recently added or updated entries, the list shows in orange the type of entry, year the original document was published (or if one of our own documents, the year last updated), and the type of file you will download when you click on the title. In blue is the document’s title followed by a brief description.

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STUDY 2009 HTM file
Relating counselor attributes to client engagement in England

The most wide-ranging investigation of the organisational health of British treatment services found clients engaged best when services fostered communication, participation and trust among staff, had a clear mission, but were open to new ideas and practices.

STUDY 2004 PDF file 164Kb
Female crack smokers respond well to standard HIV risk-reduction sessions

Outreach work among inner-city female drug users in Atlanta demonstrated the potential impact of just two standard sessions addressing the sex- and drug-related HIV risk of crack smokers, but also the utility of more customised help, especially for injectors.

IN PRACTICE 2004 PDF file 418Kb
Giving the silent majority a voice

Constrained by guidelines and standards, a UK prescribing service could do little to respond to user survey feedback.

STUDY 2004 PDF file 115Kb
Clues on to how to match clients to therapeutic styles

Convergent clues to how to match clients to therapist styles have emerged from research at a Philadelphia counselling service seeing poor black cocaine users and from an offshoot of Project MATCH involving mainly white, employed dependent drinkers.

SERIES OF ARTICLES 2006 PDF file 6115Kb
Manners Matter

Five-part series not so much on what treatment services do, but how they do it. Conclusion: the same human qualities which make life better outside treatment make it better within - empathy, understanding, respect, responsiveness, caring persistence.

REVIEW 2004 PDF file 909Kb
The power of the welcoming reminder

Part 1 of the Manners Matter series. In seemingly mundane tasks like reminding patients of appointments and checking how they are doing after they leave, individualised and welcoming communications characterise retention-enhancing services.

REVIEW 2005 PDF file 449Kb
Can we help?

Part 2 of the Manners Matter series explores the neglected parts of service delivery – how to help people get there on time. Transport and childcare are key ingredients but a helping hand does more than help carry the load; it shows that you care.

REVIEW 2005 PDF file 813Kb
The motivational hallo

Part 3 of the Manners Matter series investigates motivational interviewing, the most influential counselling style in addiction treatment. At first we couldn't believe what we'd found - but it really has worked best without a manual.

REVIEW 2006 PDF file 1464Kb
Motivational arm twisting: contradiction in terms?

Part 4 of the Manners Matter series asks whether motivational interviewing can overcome the hostile prison environment and the distrust of youngsters, drink drivers and other offenders pressured into counselling by the criminal justice system.

REVIEW 2006 PDF file 797Kb
My way or yours?

Do you bristle when someone else takes the lead or gladly take a back seat? In therapy too, directiveness matters, and in a surprisingly consistent way. Part 5 of the Manners Matter series unpicks the common thread from the literature.


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